
Using diesel generator sets paired with UPS for backup power supply is a mature power solution for data centers. However, mismatched load characteristics between the two equipment easily cause various tricky on-site faults. In most cases, neither the generator nor the UPS itself is broken; the problem lies in compatibility issues. This article sorts out the most frequent fault symptoms and simple troubleshooting ideas encountered on site.
Symptoms: When the generator is no-load or lightly loaded with UPS, the output voltage fluctuates up and down with swinging voltmeter readings. In severe cases, the automatic voltage regulator (AVR) burns out directly. Causes: Lightly loaded UPS generates leading capacitive reactive power. Ordinary AVR is designed for inductive loads. Faced with leading capacitive reactive power, the excitation regulation will lose control. Solutions: Avoid connecting UPS to the generator under no-load condition; connect inductive loads such as air conditioners first; adopt AVR with anti-capacitive load capability; enlarge the generator capacity to 1.5–2 times the load.
Symptoms: The diesel generator starts and outputs power normally, but the UPS repeatedly reports input power failure and switches to battery mode continuously, resulting in heavy battery discharge. Causes: The UPS detects distorted waveform or slight frequency fluctuation from the generator and judges the input power as unqualified. Harmonic interference will also trigger protection. Solutions: Increase generator capacity; install input reactor; inspect the governor board to stabilize generator frequency.
Symptoms: The actual active power load is low, but the generator temperature rises sharply and the winding overheats. Causes: UPS rectifier generates massive harmonic current. Harmonics do not produce active power yet greatly increase the stator copper loss and cause severe heating of the generator. Solutions: Do not select generator merely based on active power; install reactors or filters; prevent UPS from running under extremely low load for a long time.
Symptoms: The generator works normally alone. Once closing the UPS input switch, the unit trips instantly due to overcurrent protection. Causes: At UPS power-on moment, the input filter capacitor produces huge inrush current and leads to instantaneous overcurrent. Solutions: Switch UPS to bypass mode or adopt staged load switching; avoid switching on multiple UPS units simultaneously; increase generator capacity.
Symptoms: Voltage seems normal, but frequency drifts continuously and triggers UPS alarm. Causes: The governor board of diesel engine cannot respond fast enough to sudden changes of non-linear loads. Fluctuating UPS loads lead to delayed speed adjustment of diesel engine. Solutions: Maintain the governor board and actuator; avoid sharp sudden load changes; set staged power-on for UPS units.
Symptoms: After mains power recovers and the system switches back to mains, short-time voltage disturbance occurs and partial equipment restarts unexpectedly. Causes: Improper ATS switching time sequence causes logic conflict among generator, UPS and mains power and leads to temporary circulating current. Solutions: Adjust ATS switching delay to match UPS operating mode and prevent temporary circulating current.
Most faults of generator + UPS system in data centers are not hardware damage but compatibility problems. Remember these 3 practical principles:
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